PRIVACY POLICY

KLS Worldwide Chauffeured Services (KLS Worldwide) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with KLS Worldwide of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time KLS Worldwide decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to KLS Worldwide and any subsidiary company listed below, and it governs any and all data collection and usage by us. Through the use of www.klslimo.limo and any subsidiary website listed below, you are therefore consenting to the data collection procedures expressed in this Policy.

Subsidiary Company:

KLS Worldwide Chauffeured Services

Subsidiary Website:

www.klsla.com

Please note that this Policy does not govern the collection and use of information by companies that KLS Worldwide does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

  • 1. What personally identifiable information is collected from you through our website;
  • 2. Why we collect personally identifiable information and the legal basis for such collection;
  • 3. How we use the collected information and with whom it may be shared;
  • 4. What choices are available to you regarding the use of your data; and
  • 5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information, etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, KLS Worldwide may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

KLS Worldwide may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

All of our sensitive client data is collected, stored, and transmitted internally utilizing heavy encryption and top-tier equipment, including but not limited to a top rated security software credit card payment infrastructure that is Payment Card Industry (PCI)/Personally Identifiable Information (PII) compliant.

Compliance with Laws and Law Enforcement

KLS Worldwide complies with all local, national, and international laws and regulations.

As required by law, we will disclose your Personal Information to government authorities or private parties pursuant to subpoenas or other legal process. We may also use or disclose your Personal Information as permitted by law to protect the property and rights of KLS Worldwide our customers, our Sites and Site users, for fraud detection or prevention, for the prevention, detection, apprehension or prosecution of criminal acts, or when we, in our sole discretion, believe that disclosure is in the interest of travel security or otherwise necessary or advisable.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

KLS Worldwide does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

KLS Worldwide may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.klslimo.limo and its subsidiaries.

KLS Worldwide and its subsidiaries may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

KLS Worldwide uses various third-party social media features including but not limited to Facebook, LinkedIn, Twitter, and Instagram.

Automatic Data Collection

In addition to the information you provide to us yourself, when you visit the Sites, whether as a registered user or an unregistered browser (either of these, a “KLS User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This log data includes, but is not limited to, information such as your computer’s Internet Protocol (IP) address, browser type or the website from which you are visiting, pages of our Sites that you visit, time spent on those pages, information you search for, access times and dates, and other statistics. We may use this information to monitor and analyze use of the Sites and the Service, increase the Sites’ functionality, security, and user-friendliness, and better tailor the Sites to our visitors’ needs. For example, some of this information may be collected so that when you visit the Sites again, it will recognize you, and serve KLS information appropriate to you and your interests. We also use this information to verify that visitors to the Sites meet the criteria required to process their requests.

The Apps may collect certain information from you automatically to improve your experience and maximize functionality. This information may include but is not limited to your domain name, what App features you use, transaction history and details, amount of time you use the App, your device identification, data concerning your operating system and/or browser, and App links you click.

Cookies

Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use persistent cookies to save your registration ID and login password for future logins to the Sites. We also utilize session ID cookies to enable certain features of the Sites, to better understand how you interact with the Sites, and to monitor aggregate usage by visitors and web traffic routing on the Sites.

We also may use cookies to manage our advertising on other sites. In these cases, our advertising partners may use cookies or similar technologies to collect non-personal information such as your browsing history. This is used to provide you advertising based upon your browsing activities and interests. To learn more about targeted advertising and your ability to opt out of interest-based advertising, click here.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. However, if you do not accept cookies, you may not be able to use all portions of the Sites or all functionality of the Service.

Disclosure of Information

KLS Worldwide may not use or disclose the information provided by you except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve all the rights and property of KLS Worldwide Chauffeured Service.

CALIFORNIA RIGHTS POLICY

California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties or with corporate affiliates for those entities’ direct marketing purposes. To make such a request, please send an email to it@klsla.com. If you want to request a notice or have any questions about our privacy practices,

please contact us (310) 247-0804

Non-Marketing Purposes

KLS Worldwide greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in KLS Worldwide Chauffeured Services products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

KLS Worldwide website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Confidentiality

KLS Worldwide maintains strict company policies regarding PII management and storage, all of our employees, contractors and agents sign confidentiality provisions prohibiting disclosure of any Carey client’s identity without their express consent.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to it@klsla.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out.

KLS Worldwide will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. KLS Worldwide does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

KLS Worldwide operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

MANHATTAN, NY BRONX, NY STATEN ISLAND, NJ BROOKLYN, NY JERSEY CITY, NJ QUEENS, NY NEWARK, NJ

REGULAR CANCEL – CANCEL REQUEST OUTSIDE OF CANCELLATION POLICY WINDOW
LATE CANCEL – CANCEL REQUEST INSIDE OF CANCELLATION POLICY WINDOW
NO SHOW – CANCEL REQUEST AT THE START OF PICKUP TIME OR ONCE THE DRIVER IS ON LOCATION

PRO-GREETER – WITHIN THE U.S 24 HOURS PRIOR OR 72 HOURS INTERNATIONAL ANY CHANGES WITHIN THE TIME FRAME ARE CONSIDERED LATE CANCELS AND BILLABLE
CHAUFFEUR GREET – PLEASE REFER TO CANCELLATION POLICIES OF THE TYPE OF VEHICLE IS BEING USED TO PICK UP THE CLIENT

MUST COMPLY WITH AFFILIATE CANCELLATION POLICIES WHEN HANDLNG WITH SPECIAL OR EXOTIC
VEHICLE CANCELLATIONS SUCH AS SPRINTERS/LIMOUSINES/VANS/COACHES

Worldwide Affiliated

We may also share your Personal Information with other affiliates within the KLS Worldwide affiliates network group to the extent this is necessary to fulfill a request you have submitted via our websites, booking app or for customer support, technical operations, and account management purposes.

Emails

It is important to note that any email communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by email. We recommend that you do not include any confidential information (i.e. credit card information) when using email. For your protection, our email responses to you will not include any confidential information.

Your Rights as a Data Subject

Under the regulations of the General Data Protection Regulation ("GDPR") of the EU you have certain rights as a Data Subject. These rights are as follows:

  • The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
  • The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to info@klsla.com.
  • The right to rectification: this means that if you believe some of the data, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
  • The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to info@klsla.com.
  • The right to restrict processing: this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to it@klsla.com.
  • The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at info@klsla.com.
  • The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to info@klsla.com.

In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at www.klslimo.limo.

Security

KLS Worldwide takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, KLS Worldwide Chauffeured Service is a licensee of TRUSTe.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number, or mailing address.

Email: it@klsla.com
Telephone Number: (310)247-0804

Mailing Address:
KLS Worldwide Chauffeured Services
9663 Santa Monica Blvd
Beverly Hills, California
90210

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